If you were unable to find an answer in the "help" pages or "FAQ", feel free to contact the Medicalsud staff (in English, Italian, French and Spanish), always available to assist you at any time with doubts about compatibility measurements, components or if you want to configure your bike according to a certain budget.

It is You can contact us via the form below, directly in the "Questions and Answers" section of the product sheet, in chat, by calling us or by email at info@medicalsud.com participate on Facebook, Twitter, Google+ and in the forums.

You will receive a response to the email within 24/48 working hours.



Medical Sud s.r.l.

Via Moscatello, industrial area

76012 Canosa di Puglia (Bt) - Italy

Tel. +39 0883615390

Attention: this address is It is possible to come and collect the orders once they have been confirmed on the website.

Critical complaints

Your every single complaint or suggestion does not go unnoticed. This is valuable information that allows us to improve our services. You can send them to the email info@medicalsud.com


Problems with exchanges or guarantees

With our staff any exchange (e.g. size, colour), return or guarantee will be guaranteed. performed in the most simple and quick as possible. More information in the "Returns" section.




Another aspect we care about particularly is your "feedback" – reviews. We pay attention to every comment entered or email sent as they are of vital importance to us: the purchase of new products, the restocking and further developments of the platform are guided by the customer himself who for LordGun is the loudest voice important to listen to.


If you do not receive a response within 48 hours, please check that you entered your email address correctly. If it is correct, the message may have been blocked by anti-spam filters. In this case, please contact us by telephone on +390883615390